How Thompson Chiropractic Achieved 72% Treatment Completion
A Hamilton wellness practice transformed patient outcomes with automated follow-up systems.
Client Overview
The Challenge
Dr. Kevin Thompson's practice had a 35% treatment plan completion rate—patients started care but dropped off before finishing. No-shows ran 18%. Referrals were sporadic. New patient growth stalled. Revenue remained flat despite excellent clinical outcomes.
The Solution
We implemented treatment plan follow-up sequences, multi-touch appointment reminders, post-treatment referral requests, and year-end benefits campaigns to capture unused insurance coverage.
The Results
Treatment completion hit 72%. Referrals grew 2.1x. No-shows dropped 58%. Monthly revenue increased $47K. Patients now finish their care plans and recommend friends.
"Patients used to drop off after 3-4 visits. Now they complete their full plans because automated follow-ups keep them accountable and engaged."
— Dr. Kevin Thompson, Owner