Privacy Policy

Last updated: January 15, 2025

Introduction

Lead Flow North ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leadflownorth.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out contact forms or request information
  • Subscribe to our newsletter or marketing communications
  • Request a consultation or quote
  • Engage with our chat or support features
  • Create an account or sign up for our services

This information may include:

  • Name and business name
  • Email address and phone number
  • Business address and website URL
  • Industry and business information
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Geographic location (country/region level)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website and services
  • Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect your experience on our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Communication: To respond to inquiries, send updates, and provide customer support
  • Marketing: To send promotional content and information about our services (with your consent)
  • Analytics: To analyze website usage and improve user experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To detect and prevent fraud or security threats

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our website and services (e.g., hosting, analytics, email marketing)
  • Business Partners: Trusted partners who help deliver services you have requested
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Under Canadian privacy laws (including PIPEDA), you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Opt out of certain data collection practices

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Lead Flow North
100 King Street West
Toronto, ON M5X 1A9
Canada