How Desai Family Medicine Reduced No-Shows 54%
A Surrey family practice improved patient care with PHIPA-compliant automation.
Client Overview
The Challenge
Dr. Rajan Desai's clinic had a 15% no-show rate costing $3,000+ weekly. Staff spent hours on appointment reminder calls. Chronic care patients often missed follow-ups. New patient growth stalled. All while navigating PHIPA compliance requirements.
The Solution
We implemented PHIPA-compliant SMS/email reminders, chronic care follow-up sequences, post-visit review requests, and new patient onboarding automation—all designed with privacy regulations in mind.
The Results
No-shows dropped 54%. New patients grew 1.8x from improved online reviews. Patient satisfaction reached 89%. Monthly revenue increased $42K. Staff can focus on patient care instead of phone calls.
"My front desk used to spend 3 hours daily making reminder calls. Now automation handles it while staying fully compliant. We see more patients with less chaos."
— Dr. Rajan Desai, Owner