How Chen Family Dentistry Reduced No-Shows 68%
A Markham dental practice filled their schedule with automated appointment and recall management.
Client Overview
The Challenge
Dr. Lisa Chen's practice had a 20% no-show rate costing $4,000+ per week. Staff spent hours calling patients for recall. Dormant patient lists grew longer. Reviews were sparse despite excellent care. Treatment acceptance was under 40%.
The Solution
We implemented multi-touch appointment reminders (SMS + email), automated 6-month recall sequences, post-visit review requests, and treatment follow-up for recommended procedures.
The Results
No-shows dropped 68%. New patients grew 2.3x from improved reviews. Recall response hit 47%. Monthly revenue increased $58K. Hygiene schedule is now booked solid 6 weeks out.
"We used to have 4-5 no-shows per day. Now it's maybe one per week. That's thousands of dollars recovered every month."
— Dr. Lisa Chen, Owner