How Martinez & Associates Increased Monthly Case Value to $127K
A Toronto personal injury firm transformed lead response and referral systems.
Client Overview
The Challenge
Jennifer Martinez had skilled lawyers but inconsistent case flow. Leads called and didn't get quick responses. Clients felt ignored during long cases. Referrals happened randomly. Good cases were going to competitors.
The Solution
We implemented instant lead response with 24/7 availability, automated case qualification, milestone-based client updates, systematic review requests at settlement, and structured referral campaigns to past clients.
The Results
Lead response rate hit 92%. Intake conversion jumped to 47%. Referrals increased 3.6x. Monthly case value grew to $127K. Better cases, faster signing, happier clients.
"The instant response changed everything. We were losing cases to firms who answered faster. Now we're first, every time."
— Jennifer Martinez, Partner