How Studio LV Hair Reduced No-Shows 74%
A Victoria hair salon transformed chair utilization with automated reminders and rebooking sequences.
Client Overview
The Challenge
Lauren had 18% no-show rate. Clients weren't rebooking at checkout. The front desk spent hours making confirmation calls. When a popular stylist left, she lost 30% of her clients.
The Solution
We implemented automated booking confirmations, day-before reminders, 6-week color rebooking sequences, birthday automation, and salon-wide loyalty messaging that built connection to the brand.
The Results
No-shows dropped 74%. Rebooking doubled. Client retention improved 52%. Added $48K in annual revenue. Her stylists focus on hair while the system handles the rest.
"The automated reminders eliminated most no-shows overnight. But the rebooking sequences are what transformed the business. Clients now automatically get a 'time for your color' message and book themselves. My chairs stay full."
— Lauren Vance, Owner