How Nguyen Construction Increased Win Rate to 43%
A Surrey general contractor transformed bid follow-up and client communication.
Client Overview
The Challenge
Tom Nguyen had skilled crews but inconsistent projects. Bids were submitted but rarely followed up. Clients felt ignored mid-project. Reviews were sparse. Referrals happened randomly.
The Solution
We implemented automated bid follow-up sequences, milestone-based project updates with photo sharing, systematic review requests at project completion, and structured referral campaigns with incentives.
The Results
Bid win rate jumped to 43%. Client satisfaction surveys showed 67% rating projects as 'exceptional.' Referrals increased 4.1x. Average project value rose to $89K.
"The bid follow-up was the biggest change. We used to submit and forget. Now we stay in touch for weeks and win business we would have lost."
— Tom Nguyen, Owner