How Kim Family Law Increased Revenue by $78K Monthly
A Vancouver family law firm transformed lead response with compassionate automation.
Client Overview
The Challenge
Sarah Kim had compassionate lawyers but inconsistent lead response. Emotional clients needed immediate support that the team couldn't always provide. Leads went cold. Reviews were rare. Referrals happened by chance.
The Solution
We implemented compassionate automated responses that acknowledge emotional situations, nurture sequences with educational content, sensitive review requests at case resolution, and professional referral network building with therapists and mediators.
The Results
Lead response hit 84%. Consultation bookings jumped to 52%. Referrals increased 4.2x through professional networks. Monthly revenue grew by $78K. Clients feel supported from first contact.
"The tone of the automated messages matches our values perfectly. Clients feel heard and supported immediately. It's changed how we connect with people in crisis."
— Sarah Kim, Partner