Case Study 6 min read
How Urban Finds Built a 4,500+ Customer Database and Increased Foot Traffic 34%
A Vancouver gift shop transformed their business with customer database marketing.
4,500+
Customer Database
34%
Higher Foot Traffic
28%
Coupon Redemption
52%
Repeat Visit Rate
Client Overview
Business: Urban Finds Gift Shop
Location: Vancouver, BC
Type: Gift & home decor retail
Staff: 5 employees
The Challenge
David Kim's Vancouver gift shop had great products and loyal customers, but no way to reach them. Tourists visited once. Locals forgot about him. Online competition was crushing margins.
The Solution
We implemented a complete customer capture and marketing system: QR code loyalty sign-up, SMS club, automated review requests, and targeted campaigns.
The Results
In 8 months, David built a 4,500+ customer database. Tuesday flash sales fill the store. Foot traffic increased 34%. Repeat visit rate hit 52%.
"I finally have a way to reach my customers. When I send a flash sale, people actually show up. That's never happened before."
— David Kim, Owner